ORDER
I haven't gotten a tracking number yet?
Once your order is placed you will receive an email with your order number and purchase details. Tracking number will be sent to your email once your order is shipped.
Specific production lead time are written in the product description.
Can I change my address after order placed?
Yes, but you can only change your shipping address before itβs shipped. Please reach out to us at Contact us or email us: info@xylarstudio.co
CURRENCY
Why does the price changed during checkout?
All orders are processed in Hong Kong Dollar (HKD) using the latest exchange rate, so the price displayed at checkout page is in HKD instead of your local currency, like USD/EUR. The amount charged is the same just the currency displayed is different.
SHIPPING
Do you ship worldwide?
Yes, we offer worldwide shipping. Shipping varies depending on locations and weight, will be calculated during checkout.
How long does shipping take?
Shipping time varies slightly among different countries. We ship our packages with DHL/UPS/FedEx Express, normally it takes 3-5 business days to arrive most countries.